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Why am I being asked for more documentation?



  • Jacob Ward

    Everyone I upload my ID, I get the part where it asks me to take a screen shot. Then it says "Love it!" But never goes further....I keep getting frozen right there

  • Richard Rombalski

    I don't see instructions anywhere on the app on which parts of the photo id to take a photo of on the second part. Is it the back of the id itself or a photo is of yourself?


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